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Terms of Use

The site with the domain name www.elevenboliqueime.com including all its sub-pages, is managed and operated by Eleven Boliqueime , whose headquarters are at  R. Dr. João Batista Ramos Faísca, 11 8100-070 Boliqueime, Portugal.

All of the elements that make up this site, including but not only text, images, graphics, files, layout and structure, are protected by legal guidelines relating to intellectual property and, in particular, the framework protecting Author’s Rights. These elements (which include any brands, registered, unrestricted, patented or of great prestige, models, signs, badges, design, names of products, places or services, firms, logos, distinctive signs of commercial business or relating to the legal owners of the intellectual property displayed or used on the website) may not be copied for commercial use or for distribution, nor can they be modified or forwarded to other websites. This website may also contain images which are also intellectual property of third parties and are, therefore, subject to the same laws covering the protection of author’s rights and intellectual property.

The introduction, alteration or suppression of information available on the website by the user and without the express permission of O Eleven Boliqueime is illegal. It is also illegal to interfere with, obstruct or disrupt the technical system that supports the efficient working of the site. Any actions which can be construed as criminal connected to computer technology are forbidden and are punishable by law, and Eleven Boliqueime will take all measures necessary to ensure that the perpetrator will be punished under civil and/or criminal law.

All of the contents and functions within the portal are provided on an “AS IS” basis without any warranty regarding the information, advice or recommendations contained therein, nor do they establish any contractual responsibility. Eleven Boliqueime cannot be held responsible for the total accuracy and immediacy of information on the website, except when this occurs fraudulently or negligently.

Without prejudicing the terms of the Privacy Policy, any other type of document or notes expressly made available for the purpose on this portal, any data, comments, suggestions, information or contents, transmitted by the user or sent to the website, by means of electronic mail or by any other means, will be considered private use and for the final exclusive use of Eleven Boliqueime or any other entity nominated by them.

This website links to sites operated by third parties. Eleven Boliqueime does not take any specific responsibility for the quality, veracity or immediacy of the statements reproduced on the websites to which there are links of hypertext, also known as “hyperlinks” or “links”, to this portal, given that they do not exercise any control over them.

All of the legislation relating to and quoted on this website does not preclude consultation of Diário da Repúblia, where the relevant legal statutes will be published.

The provision of personal details on this website is optional, designed to be used for the database of the readers of the newsletter of Eleven Boliqueime or other purposes which will be specifically indicated. The treatment of these details is confidential and is the responsibility of Algarve Wheelchair Holidays. The individual has the right to access and correct his/her personal details, and can do so in person or in writing, at the address of this company specifically identified on this portal, at any time and without any charge, under the terms set out under Law Nº 67/98 of 26 October.

Eleven Boliqueime reserves the right to prevent, regulate access or change the conditions of use for any user. The change of the current Legal Terms or even, in the last instance, the withdrawal of this website can be carried out at any time and with immediate effect without the need for prior notice to the users.

This portal was created and functions in accordance with Portuguese law. Any litigation arising from this will be regulated under Portuguese law by the Tribunal de Comarca de Lisboa whose decision is final.

 

RATES & ACCOMMODATION

All the rates are in Euros.  All rates are per room per night.  The rate is inclusive of the use of your selected room including en-suite bathroom and all equipment and services provided in that room. Your rate also includes use of communal facilities including the courtyard garden and coffeeshop during it’s opening hours (these vary by season and we will provide this information on request).

Breakfast is included in the price and is served in the Courtyard between 8:00am and 10:00am.

The maximum number of guests per room is 2 inclusive of the guest making the booking.

Due to the nature of the finishes and artwork in Eleven we regret that we are only able to accommodate adults over the age of 18.

We do however have two rooms (no steps to be traversed) more suited for guests with mobility issues. Please contact us prior to making your online booking so that we may ensure that the relevant rooms are available.

The minimum duration of stay is 2 nights. Should a guest wish to stay for one night only, please contact us on [email protected] so that we may check to see if it is possible - a single night stay will incur a surcharge over the equivalent daily rate.

Rates are subject to change without notice. Accommodation is subject to availability.

PETS
In the interests of hygiene we do not allow any pets to stay in Eleven.

 

BOOKING & PAYMENT

All bookings must be pre-paid. We only accept online payments. In order to provide our Guests with a secure payment system we choose to work with Stripe to ensure that our customer’s payment information is securely collected.

We will send you an Invoice in the name of the person making the reservation. Should you wish to include any tax number on the invoice or should you wish the invoice to be issued in a different name or company name, please inform us of this when making the booking in the notes area.

If you require any assistance during the booking process, please do not hesitate to contact us on  so that we may further assist you.

 

CANCELLATION POLICY

Should you wish to cancel your reservation our policy is as follows:

•Cancellations 15 days or more prior to arrival - 100% of total booking fee refunded 

•Cancellations 14 days prior to arrival - 100% of total booking fee retained by Eleven

Cancellations are only effective upon receipt of written notification. To cancel a reservation please contact: [email protected]

The refund of any of the percentages stated above can take from 5 to 25 days depending on the bank.  Any transaction charges levied on Eleven by third parties in respect of the cancellation will be deducted from the booking fee refunded.

No refunds will be entertained for within the period 14 days prior to arrival for “no shows”, flight cancellations, delays or departure from Eleven early or by any mistake made by the guest during the booking process.

We reserve the right to modify, alter or substitute all or any part of our services when reasonably necessary or advisable. Should this occur, we agree to provide the best alternative available. 

Should we be unable to provide the accommodation services contracted for any reason whatsoever either within or beyond our control and not limited to fire, tempest, flood, force majeure, terrorism of any sort, pandemic and associated containment measures, catastrophe of any sort man-made or naturally occurring, civil unrest, insurrection, war or force majeure then we undertake to refund the total booking fee already paid.

We strongly recommend all guests to take out comprehensive personal travel insurance cover prior to travel in order to minimise the financial impact of events beyond their control of or not specifically foreseen.

 

IVA & TOURIST TAX

All published rates are inclusive of IVA and Tourist Tax at the current rate.

 

WI-FI ACCESS

By using our Wi-Fi service you automatically agree to the terms and conditions of use in force at the time.

 

CHECK IN 

Your expected arrival time should be announced at the time of making your booking which is to facilitate your check in process and access key delivery.

Check in is any time after 3pm. Should guests arrive before this time, we can hold luggage. If guests are expecting to arrive after 8pm it is important to let us know the exact arrival time as we are not a traditional hotel, we do not have a 24 hour reception service.

Check out time on the date of departure is 11am. if the room is not vacated by this time, the guest will be subject to the cost of another night. Equally, we are most willing to hold luggage for departing guests until 8pm in order to accommodate evening flight departures for guests.

 

PRIVACY

It is strictly forbidden for guests to take photographic or video images of Eleven and its other guests for the purpose of advertising, promotion, propaganda or commercial purposes without the agreement and written consent of Eleven’s Management. Images recorded for personal use are permitted.

 

COMPLAINTS

Any complaint about the booking service must be notified to Eleven in writing or by email as soon as possible. Any complaint regarding your stay must be brought to the attention of the Management as early as possible during your stay and, if not resolved to your satisfaction, should be notified in writing no later than 14 days after departure.

You will also find a formal complaints book ”Livro de Reclamações” at Eleven in which you can log your complaint in writing. We will endeavour to respond and resolve any issues as quickly as possible.

Eleven is promoted and rented by Gavin Tradelius as a personal business activity . His Portuguese Fiscal Number is 285564013 (registered address: No. 11 Dr Joao Baptista Ramos Faisca, Boliqueime, 8100-070, Portugal). Alojamento local registration number 110102/AL

 

LIABILITY DISCLAIMER

Eleven and its owners, management and employees shall not assume liability for any loss, damage, illness, injury or death to persons visiting the property, nor for any other incident of any nature involving any guest(s) while they are on the property, nor while travelling to and from the property howsoever it may be caused save in respect of death or personal injury caused by the negligence of that of our staff. Furthermore Eleven and its owners, management and employees shall not assume liability for any loss or damage to guests private property.

HOUSE RULES

We are a no-smoking establishment within the rooms and internal communal areas of Eleven. Should you wish to smoke please do so in the courtyard and utilise the ashtrays which we provide in the courtyard - please do not dispose of ash and tobacco remnants by throwing them on the floor, in flowerbeds or in the pond.

As we are in the heart of the village and in consideration of other guests and neighbours, we ask that you be mindful of noise being made both within Eleven and when arriving and leaving, particularly after 10pm at night.

Bathroom towels are changed daily. Bed linen will be fresh on arrival and if you are staying more than 7 nights the bed linen will be changed on day 4. 

You are welcome to use the Molton Brown hair and skincare products provided in the bathrooms. Please do not try to remove the containers from their holders as they are refillable and form part of the bathroom furnishings and room equipment.

Various other items, such as hairdryers, bathrobes, safes, LED lights including USB and wireless device recharging facilities, etc. are provided for guests use in the bedrooms. These items, including artwork, form part of the room’s furnishings available for the guest’s use and enjoyment. Please do not remove any of these items as we reserve the right to charge additional fees for any items missing from the room upon departure.

Please advise us immediately of any accidents, spillages, discharges or breakages so that we may attend to it. Any breakages or damage caused beyond reasonable wear and tear will be charged as an additional fee, quantifiable at our reasonable discretion, in order to allow us to repair or replace the damaged or broken items.

All guests will be provided with a key to their room and the front door of Eleven in order to allow 24 hour access. Please do not lose these keys as any loss will require us to replace locks for security purposes - this is obviously quite an expensive exercise which will recharged to the guest.

No guest should use, ingest, possess or distribute illegal drugs or other substances or engage in other conduct which would bring Eleven into disrepute.

No guest should be disrespectful, abusive or threatening to any member of staff or guest of Eleven.  Should this occur we reserve the right at our sole discretion to immediately terminate your stay, without notice.

We also reserve the right at our sole discretion to immediately terminate your stay, without notice, should we consider any of these house rules to have been disrespected or where deemed necessary again at our sole discretion through a guest’s unacceptable behaviour or as a result of their actions which are likely to endanger or offend others. Please note that non-compliance with our non-smoking policy may result in termination of your stay. The person making the booking will be responsible for the behaviour of all guests checked in under their booking and any damage they may cause.

 

We reserve the right to amend these Terms and Conditions and House rules at any time.

These Terms and Conditions will be interpreted under Portuguese Law.

boutique hotel by eleven

Tel: +44 7800 659 952
[email protected]
Rua Dr. João Batista Ramos Faísca, 11,
8100-070 Boliqueime, Portugal

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